Noreen Reale Falcone Library: Library Services Student Assistant Guide: Holds

How to request a hold

Patron can place holds on materials through the catalog through our Paging & Pickup service. See the following pages for more information about how this works.

While checking in items you may receive a message stating “Put on hold shelf at Library Services Desk for [patrons name] Pickup notice will be printed. Print slip to place in book”
- This means a hold has been placed on this book and it now needs to be placed on the hold shelf for the patron to pick up
Click “yes” to print hold receipt
On the receipt, write a week from today’s date
- This is so we know how long to keep this item on the hold shelf before removing it
Wrap the receipt around the spine of the book with the patron's name visible and secure with a rubber band
File this item on the hold shelf by patron’s last name

You can check the status of a hold from either the patron record or the item record
- The patron record is the easiest
From the patron's record, click on the holds tab
- The patron's current holds will be displayed
  - See the status box to determine the status of the hold
When a patron's hold has arrived, a message will pop up when you initially bring up their account stating "# held item(s) ready for pickup"
- This means the hold has been fulfilled and the item should be on the hold shelf for the patron
  - Retrieve item and check out to patron

Location
- Items on hold for patrons are located on the hold shelf
- They are filed by patron’s last name
How long are items kept on hold
- Items are typically held for patrons for 7 days
- If they do not pick it up within that time the item is removed from hold
Hold restrictions
- Certain items like reserves cannot be placed on hold
- Special patrons cannot place any items on hold